Case Studies

Norm Taylor, CPA

Norm Taylor CPA is a 6-person accounting firm located in Colorado Springs. During the busy tax season, Mary Taylor, a Certified QuickBooks Pro advisor and Norm's wife, is out of the office a lot meeting with clients. Peek helps Mary stay on top of email no matter where she is. Even at her desk, Mary finds it more efficient to check email with Peek rather than toggle out of Quickbooks.

Once tax season ends, the Taylors enjoy taking time off to travel. Peek allows them to keep track of the year-round clients who sporadically email while they are away. "A payroll client might need immediate attention to have us cut a check. With Peek, I get the message right away."

Prior to discovering Peek, the Taylors would track down the nearest wifi spot to check email on a laptop. With Peek, they have the freedom to travel everywhere without worrying about missing important client emails.

Why Norm Taylor CPA chose Peek: Time saver, great customer service, affordable monthly fee, excellent coverage

Sculpt Creative

Sculpt Creative is a Tampa-based boutique public relations & event production company founded by entrepreneur Tiffany Hubert. As the Creative Director and President, Ms. Hubert is constantly on the run meeting with clients and coordinating events. 24/7 access to email is essential to keep the ball rolling on Sculpt Creatives many projects simultaneously. Fed up with searching for wifi signal on her laptop between appointments, Ms. Hubert now relies on Peek to speedily reply to emails throughout the day.

During the planning of large-scale events, Ms. Hubert is flooded with questions from clients, vendors and sponsors—far too many to answer via phone. "With Peek in my hand, I can handle the back and forth efficiently over email and answer many questions at one time."

Why Sculpt Creative chose Peek: Inexpensive service, no contract commitment, easy to use

Pony Express

Pony Express delivers hundreds of meals to offices and residences around the Eugene area each week. Customers conveniently place their meal delivery orders online and choose from Pony Express's selection of 40+ local restaurants.

Prior to discovering Peek, Pony Express radioed drivers with each individual order. The result: a lot of errors and time wasted. Owner Erin Gilfillan knew her team needed a more efficient way to dispatch orders. While Nextel seemed the industry choice, high monthly fees and a mandatory contract were deterrents, since the company would need to invest in at least 10 devices to outfit the fleet.

With Peek, Pony Express was able to afford devices for each driver and wasn't forced to sign a contract. Headquarters now conveniently emails orders directly to drivers, including delivery addresses and payment information. "It's been highly successful and we've cut down mistakes by 100%," says Gilfillan.

Why Pony Express chose Peek: No contracts, low monthly fee, simple to operate

Served2Perfection LLC

Served2Perfection LLC is a full-service legal process server business headquartered in Albuquerque. Managing Director, R.J. Spurr, is on the road most of his days visiting law offices, courts, and serving papers throughout NM.

Spurr carved out a competitive edge in the process server industry by offering real-time digital audit trails while on the road. After each delivery or attempt, Spurr immediately pulls out his Peek from his jacket pocket and emails a report to the client. Clients know the moment papers are delivered, so they can expedite their filings—a huge benefit. "It's the most important piece of equipment I have," said Spurr.

Spurr admits to researching smartphones before he chose Peek, "I saw Peek and how affordable it is...it was a no brainer for me."

Why Served 2 Perfection chose Peek: Competitive price, sleek form factor, positive customer reviews

Tripology

Tripology is a website that specializes in matching computer savvy travelers with a hand-picked library of expert travel specialists known as tripologists. To keep online services running smoothly, Tripology decided to outfit their three customer service experts with Peeks, so they would have access to email 24/7. That way, customers could be matched with tripologists around the clock, not just during business hours.

CEO John Peters chose Peek because it offered the productivity of email and texting without any distractions, "I was nervous about giving them (the staff) mobile devices because of the gadgets that come with them. Peek is the perfect scenario... I'm finding people really productive."

Why Tripology chose Peek: Lack of distractions, affordability, security, customer service

East Bronx Academy for the Future

East Bronx Academy for the Future is a 6th to 12th grade, NYC Department of Education school with an emphasis on using technology to support student learning. One of the critical issues the school faces is the challenge of home/school communication. East Bronx Academy parents are often working long hours, are not readily available by telephone, or may not have a source of internet access at home.

In an effort to increase and improve parent-teacher communication, the school provided each family of 2008's 7th grade class with Peeks to enable mobile email communication. Over the course of one school year, the 7th graders showed steady improvement in attendance, grades and test scores. In 2009, the school received a grant to outfit 100 additional families with Peeks to continue and build upon the program's success.

“We see our Peek program as one way to build a stronger bridge between school and home so that parents and teachers can work together to ensure our students receive the support they need to build the future of their dreams,” said Principal Sarah Scrogin.

Why East Bronx Academy chose Peek: Affordability, easy to use, no internet connection needed, strong customer support services